Lucky Mule Moving professionals relocating a refrigerator inside a luxury home kitchen in Helotes Texas

Deposit & Reschedule Policy

We require a $200 deposit to reserve your move date. It’s applied to your total, and it’s non-refundable (with a one-time courtesy reschedule available).

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Quick Overview ✅

This page explains how our booking deposit works, what happens if you cancel, and how the one-time courtesy reschedule works.

$200 deposit required to hold your move date
Non-refundable (including if you cancel after rescheduling)
Applied to your total on moving day
One courtesy reschedule allowed with at least 24 hours’ notice
Less than 24 hours’ notice = cancellation

Full Details Below

How the booking deposit works

To reserve your date, we collect a $200 booking deposit.
The deposit is applied to your final invoice total.
Your date is not fully reserved until the deposit is received.

Our non-refundable deposit policy

The $200 deposit is non-refundable if you cancel.
This remains true even if you previously used the one-time courtesy reschedule.
The reason is simple: once you’re booked, we reserve crew time and often turn away other moves for that window.

One-time courtesy reschedule (24-hour notice required)

We understand emergencies happen. We allow one courtesy reschedule when:

You give at least 24 hours’ notice, and
Your new date/time is based on availability.

Less than 24 hours’ notice

Any cancellation or reschedule request made within 24 hours of your scheduled start time is treated as a cancellation.
In that case, the deposit remains nonrefundable.

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Have questions? Fill out the contact form here, or for a faster response, click the button at the bottom right of this page to chat with a team member.