Frequently Asked Questions
We’ve compiled the most common questions customers ask before booking a move. Looking for something specific? Use the search bar or filters to quickly find the exact FAQ you need.
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Pickup Day 1, delivery Day 2 for DFW. Same/next day possible depending on load consolidation and traffic.
Local = hourly billing. Texas long-distance = flat rate based on mileage + shipment size. Houston/DFW moves typically 1-2 day delivery windows.
24-48 hours notice typically gets same/next day delivery. We’ll coordinate exact timing around your new access.
No—storage fees start when truck is released from your delivery obligation. Redelivery charged separately.
No hard limit, but after 30 days converts to permanent storage with different monthly rates. We notify you at 21 days.
Yes—partial access available with 48 hours notice. Small retrieval fee applies to cover labor/inventory.
Climate-controlled warehouse, not truck yard. Secure, insured, inventoried. Access 7am-6pm weekdays.
Daily rate based on space used + redelivery fee when you’re ready. Better than third-party storage—no double-handling.
Your belongings stay on our truck or in our warehouse for days/weeks until your new home is ready. Perfect for closing delays or apartment turnovers.
Yes—timestamped photos of empty rooms, donation receipts, dump weights. Complete paper trail for probate.