Frequently Asked Questions

We’ll assess on-site. Some items may need simple disassembly (like bed frames) to fit safely. Tell us about oversized items in advance whenever possible.

Share your largest items and any stairs or long walks. We’ll recommend a crew size that keeps the move quick without rushing.

Packing help is available. If you want packing or partial unpacking support, request it when booking so we can reserve the right amount of time.

Set aside your “essentials” items, confirm access rules, and label boxes by room. If you need packing help, request it early so we can reserve time.

Yes. Long walks are common at apartments. We’ll factor the distance into the plan so your time estimate is realistic.

Yes. We protect items that are easy to damage—like dressers, TVs, and table edges—so they arrive in the same condition.

Yes. During unloading, tell the crew where you want the main pieces placed. This is especially helpful on senior moves so the space feels settled quickly.

Yes. Include every stop address in your booking details so we can plan routing and time accurately.

We use pads, wrap, and floor protection as needed, especially in tight hallways and sharp turns. Let us know if your building has specific protection requirements.

Yes. If you only need help with a couple of heavy pieces, include that in the booking notes so we can plan the right vehicle and crew.