Frequently Asked Questions

Particle board and flat-pack furniture can fail due to their construction, even with careful handling. For those items, Care Coverage does not apply beyond the standard $0.60 per-pound-per-item liability limit.

No. Care Coverage applies when we handle and transport your items using our truck and standard protection methods. If we’re loading/unloading a POD or customer rental truck (or we’re not operating the transport vehicle), Care Coverage does not apply beyond standard mover liability.

No. Care coverage applies to eligible damage caused by our crew’s handling. It does not cover lost or missing items.

No. It’s for any smaller move—studios, small one-bedrooms, or partial moves with a limited amount of furniture and boxes.

Yes. Many senior moves are coordinated by adult children or caregivers. Share the best point of contact and we’ll keep communication clear before and during the move.

Sometimes, depending on the base rules and access requirements. During booking, tell us which base and any gate procedures so we can confirm what’s needed.

Yes. Just tell us how many flights of stairs, whether there’s an elevator, and the walking distance from the truck to the door so we can plan the load path.

Yes. If you want packing help, mention it when booking so we can plan time and supplies.

We use padding and careful loading practices. If an item is especially delicate or high value, point it out at the start so the crew can apply extra protection.

We can move many heavy items with the right equipment and crew. Tell us the size and weight in advance so we can confirm safe handling and access.