Frequently Asked Questions

Yes. Stairs and narrow turns are common with townhomes. Tell us how many flights, whether there are landings, and if any large pieces must go upstairs. That helps the crew plan safe carry routes and protect your furniture.

Box fragile items tightly, use padding, and label them clearly. Point out anything delicate when we arrive so it can be loaded in a safer spot. If you want help packing breakables, tell us ahead of time so we can plan the right approach.

Yes. Provide the stop address and what’s being picked up so we can plan space in the truck. The hourly time keeps running until the last item is unloaded at the final address. Listing stops early keeps the day organized.

If the truck can’t park close to the door, we plan a safe dolly path and stage items in a smart order. Tell us the realistic parking setup at both addresses. This helps us load and unload efficiently without unnecessary back-and-forth.

Yes. Many buildings require check-in, elevator reservations, or a COI request process. Send us the building’s move-in rules and any required time windows so the crew can follow the process and keep the move on track.

Yes, if it’s planned. Tell us which items go to each drop-off so we can load the truck in the right order. Clear labeling and a quick inventory of “goes first vs. goes last” items keeps the unload smooth.

Pack small items in boxes, label the rooms, and keep hallways clear for the dolly path. Set aside keys, fobs, and gate codes so the crew can enter without waiting. If your building has rules, share them before move day so we can follow them.

Yes. If you have a storage unit, add it as a planned stop with the full address and unit access notes. The hourly time keeps running until the last item is unloaded at the final address, so listing stops up front helps us plan the day and loading order.

Share stairs vs. elevator, how far the truck will park from the door, and any gate codes or check-in steps. If parking is tight, tell us what options you have (garage, alley, or reserved space). Good access info helps the crew stage items safely and avoid delays.

Yes. Many Austin moves include elevators, loading docks, and limited parking. Tell us if your building requires a reserved elevator, a loading-time window, or a specific entrance so the crew can follow the rules and keep the move organized.