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Frequently Asked Questions

We’ve compiled the most common questions customers ask before booking a move. Looking for something specific? Use the search bar or filters to quickly find the exact FAQ you need.

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    Managed storage means we handle pickup, move-in, and scheduled delivery for you — so you don’t have to rent a truck or coordinate access at a storage facility. It’s ideal for move delays, remodels, staging deliveries, and Storage-in-Transit.

    Yes—our boxes are professional moving cartons designed to handle stacking, loading, and transport better than many retail “shipping” boxes.

    Kits are not refundable. If you’re unsure what you need, start with a kit that fits your home size and add extras as needed. Our team can help you choose before you order.

    If you book a move with us, we can deliver your kits and supplies on move day. If you need supplies sooner, you can schedule an office pickup during business hours.

    Yes. You can buy individual items without purchasing a kit—get only what you need.

    A good starting point:

    • Studio / 1-bedroom: Essentials Kit
    • 1–2 bedrooms: Standard Kit
    • 2–3 bedrooms or extra protection needs: Premium Kit
      If you tell us what you’re moving (dishes, glass, artwork, etc.), we’ll help you pick the best fit.

    Yes. Packing supplies and kits are currently available for booked moves.

    We can deliver kits and supplies on move day when you book a move. If you want them earlier, schedule a pickup during business hours.

    6 small boxes, 6 medium boxes, 1 tape dispenser + 2 rolls, 2 markers. Exactly what first-timers need.

    Kitchen cabinets, bathroom, bedroom closet, small living room. Great DIY starter kit.